Customer Reviews and Feedback

“Prompt and efficient, first class service”

“Started collecting in the summer, I used another company in Birmingham. Soon realised that I was paying too much. Switched to Chards and I reckon I could have saved hundreds of pounds, if I had used them from the start. Ordered some coins on Tuesday and they arrived on Thursday. No problems and efficient service. Won't be going back to my previous supplier even if it is "free postage". All good.”

“First time buyer with chards must say very impressed with service will definitely buy again no problem 10/10”

“Great dealer, good customer service, good prices when buying”

“Nice coin and speedy delivery 5*”

“First time I've used Chards and sure it won't be the last. Bought myself a commemorative coin that was in good condition (despite its age). All arrived in good condition and with good communication.”

“Quick and easy. One point. As a first time user some confusion with no open account/new customer/first order button. Resolved by using forgotten password button. Otherwise smooth and seamless. Would definitely recommend”

“Excellent in every respect”

“Very good service and prices ”

“Easy to place order. Speedily dispatched and arrived as forecast. ”

“Efficient and professional service.”

“Excellent standard of service, fast response to queries by phone or e mail, probably the best prices for sovereigns either buying or selling in the UK, speedy dispatch of items bought, secure carriage either by courier or post and payment 3-4 working days after they receive the items you sell them.”

“I have used Chards for a few years now for buying sovereigns and commemorative coins. I recently ordered some sovereigns on back order. When they arrived in stock, I received a telephone to let me know my order was in stock and if I was happy for them to dispatch to me. The order arrived well packed in an anonymous package by recorded delivery. I wholeheartedly recommend Chards if you are a collector, investor or just want to send someone a surprise!”

“First class helpful friendly and DO sort out any problems you may have a BIG THANK YOU ”

“Quick dispatch, high quality, happy customer”

“First class service ”

“All good ”

“Regular process updates, item received well on time in general a smooth transaction. ”

“Excellent service thanks very much. ”

“Fantastic to deal with. Communication sent at every stage and coins arrived very quick. Would highly recommend and buy again from them. ”

“My 12th transaction, great team, never disappointed.”

“Order was speedily processed, nicely packaged too. Will definitely recommend ”

“Delivered quickly and as specified.”

“Helpful information and service from Lesley ( I think that was her name !)”

“straight forward and hassle free, will use again”

“The cases were excellent,”

“Good value for money . Ultra-fast delivery. A very pleasant experience.”

“Excellent service, always very helpful & professional”

“Very Good, Fast Delivery, Excellent Service, Would Highly Recommend. Thank you very much.”

“Great product and delivered on the agreed date. Very happy ”

“Very good customer service and arrived on time, Thanks”

“Easy to order items Quick delivery Good service on tracking items Only slight problem was that if you pay by card then your billing address is were you order is sent to, and I wanted delivered as a surprise present,”

“My first time purchase from Chards was Wonderful, the item was delivered in Excellent time, It was as described, My Overall rating is 5 ***** , I would highly recommend buying from Chards, I most definetly will be buying more items from Chards, I am very pleased with my Purchase, ”

“Hello Chards we’re brilliant at get my ordered item delivery to me and they informed me at every step over my order Great to deal with with be using again.”

“Overall very happy with the purchase. Good comms, delivery within quoted timeframe and quality product.”

“Service and advice given was first class.Would definitely buy again.”

“5 stars”

“Friendly and professional service. Will buy again! ”

“Pleased with the quality good price prompt delivery ”

“Would have been top star except for delay to registration caused by new kyc rules.”

“I’m from the US and this was my first purchase from overseas. I couldn’t find the gold Churchill medal I wanted anywhere in the states. Chards delivered my medal exactly as it was pictured and described in precisely the time they said it was likely to take - 7 working days. Thank you!”

“I was in a tight spot desperately looking for a specific item. Chards came through; very reasonable prices and 1st class delivery”

“I’m very happy with my experience with CHARDS and I’m looking forward to purchasing from again, thank you ”

“Excellent prompt service. ”

“Fast delivery, item as requested”

“Excellent prompt delivery. Thankyou, I would use Chards again.”

“More than happy with all items purchased”

“Well packaged. Slightly longer delivery time than I would have expected online, but would definitely use again.”

“Prompt delivery, good prices, good quality, easy and straightforward to order.”

“Top Service.Will be back to buy again.Many thanks”

“Great service ”

“Transaction went smoothly but it would be good if the customer support team were trained to answer simple questions instead of having to wait for someone to return my calls.”

“I was impressed with the stock availability, ease of purchase and shipping process. I would recommend and use again. I would have given the review 5 stars if the coins I bought had been shipped in the tube they are supplied in (Royal Mint).”

“Very good service. Quick delivery. Customer service was excellent. A company I would highly recommend.”

“I don't shop around for the lowest prices. For me, knowing that the coins are genuine outweighs all other considerations. That's why Chards is the only UK coin dealer I would buy my coins from. Years ago (pre-2000), an old timer told me that Lawrence Chard would never let a counterfeit coin pass through his shop. I may even have chatted with him myself before buying my first gold sovereigns when they were £67 each. The man said he had recently returned a coin from a large (unnamed) dealer because it wasn't genuine. I felt very reassured by this and I'm sure their reputation is still intact. Mind you, I had also invested £70 in a Fisch coin checker so I could do my own verification, and yes, all the sovereigns I bought from Chards were genuine. Lesley there now tells me all the Chard staff are experienced in checking for genuine coins and that they have "a Niton Testing Xray machine that tests the precious metal contact [sic] of a coin".”

“Found all your staff very helpful & professional .Made the experience easier ,will use this company again . Thanks Gaereth ”

“Online ordering was easy to use , communications were good and the items arrived quickly and on time. Excellent service.”

“Excellent and thanks ”

“Great service. Highly recommend.”

“Good service. Fast delivery. ”

“Fast excellent service, the order was rapped well and delivered fast. Will buy again, just try them out.”

“Excellent ”

“😊”

“Straightforward and easy to use service with support available too.. helpful for this first time buyer”

“Very happy with the service provided and item arrived when expected.”

“Slow at shipping product.”

“Have purchased from Chards a few times and I would really like to say superb service each and every time. From initial web site ordering to order delivery. Each time has been speedy, very well packed and a pleasure to receive. Always kept up to date with my orders progress, which is really good. Great company.”

“Purchased gold Britannias with no problems. Communication is good, premiums are lower than the competition and it all went very smoothly, (apart from Natwest who read me the riot act thinking I was being scammed)! Highly recommended.”

“Speechless! Causious first time buyer. Purchase process... first class. Pre dispatch coms first class. Delivery coms first class. Packaging & documentation spot on. No persistant sales calls. Highly recommended. Will use again. Oh and some of the cheapest premiums”

“Took a long time to receive the sovereigns”

“Chards gave top notch service from start to finish. Excellent email communications and advice since I’m thousands of kilometres away from the UK. I’m so glad I got the proof and not the uncirculated sovereign the details are amazing on the crown the queens hair. You can actually see the 6 pack on St George’s abs considering how small the coin is. I’m so happy with their service I purchased more coins. I highly recommend Chards to anyone. To the staff of Chards, keep up the good work. Stay safe and well 👍”

“Friendly, excellent service. ”

“Not a problem dealing with this company. The lady on the phone was a true professional and I would recommend anyone to purchase from them.”

“I ordered it a while before the 15th. I will purchase again though. ”

“Easy process, delivery within time stated. Would have no hesitation in purchasing from them again.”

“hear is the thing, I had done some extensive research and looked up a number of gold bullion dealers. being new to this kind of thing thought I need to make sure I'm making the right choices. after all, I don't want to buy and regret it later on after discovering a cheaper price or better quality later on. reliability and delivery and trust is always at the forefront of my mind, thus at the end of my search I choose Chards because they had the whole package, best price, best value-quality, depends on what i want, and a reliable delivery strategy. after speaking with Lesley and she explain everything to me I felt she got my back and put me the customer first. thank you dear Lesley. off course I'll be back. check out MR Chards humble beginnings with his brother very moving indeed it goes to show that this is a man and a company I can trust and rely on for good service, ”

“You seemed surprised that your recent survey about delivery costs effectively resulted in a tie, but I am not. If you are making multiple purchases, then the add-on delivery option would seem to be preferable, but the purchase of one or two coins, with delivery charge, ramps up the price. When I visited your site for my recent purchase, I had intended to buy six 1/10oz. coins but only two were available. This meant that with the £6.00 delivery charge, each coin was £3.00 more expensive than the price shown. I bought the other four I needed elsewhere, where an all-inclusive price was quoted and effectively they turned out to be cheaper. Apart from that, I have no further comment as execution and delivery caused no problem. It was the first time I had bought from Chards in a long time, but I bought a lot of sovereigns in 2000 and the years immediately beyond and also a number of Australian kookaburras. ”

“fast and efficient. What else is there to say. Thanks - Oh top quality items too.”

“Had a minor issue with postage. Lovely customer service, very polite, professional and reassuring 10/10 ”

“ABSOLUTLY FANTASTIC SERVIES”

“excellent”

“Fast and reliable.”

“Fast service and products. ”

“Fantastic service throughout, from purchasing all the way to customer service. ”

“Exellent service.”

“good to deal with no problems”

“Well impressed with everything will definitely recommend.”

“Excellent quick and professional service, thank you.”

“First time I have dealt with your Company. Superb service from start to finish. The limited edition coin arrived extremely safely packaged and in the very fast timescale originally specified. I am very impressed with every aspect of how my order was carried out and would not hesitate to deal with you again. I will have no hesitation in recommending you to others.”

“Fantastic service, the best out of all the main companies I have tried. Add to that very competitive prices too. Very helpfui and responsive customer service. Order was dispatched on time and order was discreet and well packed.”

“Good quality coins for great price.Arrived 2 working days.Happy with my purchase .Recommend.”

“Good efficient dealer with fair pricing ”

“Great range of products, website easy to search and navigate with detailed product descriptions. Reading about the company and other reviews lead me to believe I could trust Chards implicitly. On this occasion I was shopping for an 18th birthday present, which arrived very quickly and was really well packaged. I fully intend to return soon to make investments for my future. Thoroughly recommended!”

“The box arrived in good time and I was very pleased with the quality for the price.”

“Placed a gold half sovereign order via a stock alert. I got the last few before they went, so very pleased that the alert worked. Delivery arrived within 2 working days. Recommended.”

“Ordered something, got it ! I don't know anyone that collects coins, so little point me recommendinmg you !!”

“Very helpful staff ,always reply if a problem occurs”

“The coins were at the best price I could find online. They came well packed and fairly fast. They are in mint condition for bullion coins. Happy with the purchase.”

“1st time buyer, coins came exactly when they said they would, cheapest in comparison to other dealers, will certainly buy off chards again, thanks Ian.”

“Excellent transaction in every way very professional.”

“Royal Mail can no longer be relied on.”

“Good but delivery time is late :( ”

“Excellent service and easy to order online. They were delivered at the date and time as stated. ”

“Very good service. Great piece and very pleased to have received it.Very well packet and securely delivered.”

“Well pleased, good price and good service all round. Thank You ”

“Prompt and efficient delivery of ordered items. Will be using Chards again ”

“Delivery was fast and packaged well…”

“Excellent service highly recommended”

“I ordered twice now and received the delivery ahead of schedule both times. The last time I ordered I made a mistake and got the wrong type of tube to store some coins and I was asked when they confirmed my address if I meant that. In the end they sorted me out with the right one and it was very little fuss to get it sorted.”

“Good dealer with reasonable premiums, would use again.”

“Great firm to deal with. Good low premiums and friendly staff. ”

“Very quick response to my original enquiry and order taken and paid for straight away. Delivered in days and hope very much to order again in the near future. ”

“Excellent service ”

“excellent service as always”

“happy ”

“Purchase went through without a problem. Delivery arrived within a few days.”

“Service as golden as the coin purchased. will return, thanks”

“Some of the lowest premiums of any online bullion dealer, easy ordering and fast (ish) delivery ..what's not to like! Happy to recommend and will be using Chards again”

“Coin arrived when agreed”

“Dealing with Chards has been a fantastic experience,unexpectedly wonderful,in fact,in a word..outstanding..Both Mandi and Lesley have been extraordinarily professional and at the same time very friendly and generously helpful in showing me the ropes..i have highly recommended a number of friends to your business.Thankyou:)”

“Great service ”

“Excellent, straightforward, delivered on time. Low premium compared to similar suppliers.”

“Easy, delivered safely and quickly (using the insured post version) and good communications.”

“I remember Chards from many, many years ago when I would look in the window with envy bit I never thought of purchasing from them thinking they were only interested in big spenders. I'm not a big spender I buy the odd coin now and again. I decided to look at their website for the first time two weeks ago and saw a 50p I fancied, just a cupro-nickel nothing special. I decided I'd take the plunge and purchase it, total cost less than £15.00. The service could not have been better if I'd spent £1000. Coin received within about 10 days. I shall without bout be looking at their website again and may even spend a little more next time.”

“Great choice of coins available. My order was promptly dispatched and very well packaged. Would definitely use them again.”

“Quickly delivered and well priced - happy to recommend!”

“Great service from Chards. Delivery could be a bit faster though. 2021 Silver Britannias are very popular and can be in your hand within 24 hours from some other dealers. Im guessing demand is high at the moment so they had to wait for a shipment to come in. My '1pm special delivery' didn't even arrive by 1pm which was quite annoying, but not Chards fault. Would use again though as premiums are much lower than most other dealers. I'm sure when the coins are in stock delivery would be much faster. ”

“This transaction was the first time i had used Chards. My order was not in stock but i was kept informed of the status and within a few days a delivery arranged without any problems. Altogether a very easy process will def use Chards services again.”

“Good price, with great service.”

“Excellent service”

“Well packaged. My only criticism is that I paid specifically for Saturday delivery and stayed in all day awaiting a delivery that did not happen. The package had only been sent to the Royal Mail very late on Friday and it was no wonder that it did not make the Saturday delivery”

“Efficient service, good price, arrived on time as ordered.”

“Excellent company, great doing business with them. I have ordered a few coins from them now which have always been good quality and arrived when they said they would, they have also replied to any queries promptly.”

“After looking around at a lot of bullion providers, Chards were the best value I could find. Purchasing was very quick and easy and my order was delivered in good time and very securely packaged. Would definitely recommend them and will use again for further purchases.”

“Have used this company for years. Always a brilliant , quick and efficient service. ”

“First class service”

“While your website was easy to use and the coins were well packaged and in excellent condition, your speed of delivery was not as good as the other two companies I have used. I ordered coins from a rival company two days after ordering from Chards and their order came two days before Chards.”

“Excellent service ”

“Great website, quick delivery time and great comms through email, I highly recommend!”

“A very good price and delivery on time. ”

“Very easy to deal with and always seem to supply top quality coins.”

“Chards were the best price at the time and in stock, for the coins I ordered, fast delivery as well. I have already recommended your site as well.”

“Excellent service and the product is tip top. Thank you”

“First time I have used Chards, very happy with the service, order arrived promptly and I was kept informed of schedule.”

“Excellent service. Would like to be able to use my credit card.”

“Excellent service”

“Excellent service great coin quick delivery Thanks would recommend. ”

“I am very happy, I found Chards. ”

“Very pleased with the service, swift delivery. Very happy customer.”

“Used Chards a few times before. Always a good experience. Very helpful. consignment arrived on time. Thank you”

“Prompt and excellent service!”

“its good”

“Great service ”

“Good”

“Very happy with the Service received, Coins were 1st rate and delivered earlier than expected”

“Purchased a 1978 full sovereign wanted one the year I was born. Chard's listed coin graded EF I'd agree with that coin was in excellent condition. And arrived on time.”

“Spot on service keeping me informed of how the order was progressing”

“Excellent ”

“Very quick despatch. Excellent response from phone enquiries.”

“Would use again if i had the money ”

“I've bought from many UK bullion dealers. None come close to Chards. It's that simple.”

“Arrived promptly”

“I consider this company to be fair priced and reliable”

“Chards provide a competitive, discreet service and for mail order customers the insurance advice adds a level of security to delivery. I am more than happy to recommend Chards.”

“Fantastic service & the best price I could find!”

“Very easy to order, goods arrived safely and will buy again”

“Excellent”

“Excellent all round”

“Very good. Does my last buy from you have any paperwork about the coin itself, if so I haven’t received any.”

“Easy to use website, item arrived extremely well packaged and a lot earlier than it was scheduled to. More than happy to recommend them.”

“I just love Chards, great service again & great coin. Hope to do business with you again soon. Many thanks!!”

“All went according to plan, the only thing that worried me was the period I was at risk if product was out of stock.”

“Excellent service and high quality items. Recommended.”

“First rate service ”

“Great item quick delivery no problems great stuff thank you ”

“Excellent service.”

“The whole order process was easy . Delivery was slick and on time .”

“Fantastic service , top notch packaging”

“Excellent and efficient service.”

“Overall Chards is a very reliable bullion dealer. Slight glitch this one time when I delayed my despatch by one day due to being away, but my order then was forgotten about for a few days until I got back in touch with them. Once reminded it was on its way and no further problems. Will continue to use them for my requirements.”

“Reasonable price, well packaged, delivery took several weeks”

“Great service , very pleasant, polite staff that telephoned , nice experience.”

“Customer Service agent was very helpful and went out of her way to make sure that my request could be met, requiring her to make various enquiries in order to assure me that I would get exactly what I was looking for.”

“Great products and service, just wish the website was better”

“Very professional. Kept informed continuously from order to delivery and thrilled with our millennium purchase which is for my grandson for his 21st birthday this month.”

“Excellent service from Chards ref my purchase of a silver proof coin that had very recently sold out at the Royal Mint. The price was the same as the Mint and the delivery charges were sensible and the dispatch and delivery were fast and efficient. Packaging was several layers of protection and so the coin box itself was in 100% perfect. I also had a pretty low Certificate number for the coin itself. As a first time buyer from Chards I can only flag their service as faultless. Thanks.”

“Great selection, price and service. Will definitely be ordering again. Thanks!”

“Just did on online order. Prices are good and transaction was easy.”

“i am becoming a regular on chards already ordered a few times, beyond the fact that their shipping method is convenient their prices are atrractive, the girl that stay in contact with you Lesley is an angel and what else can i say? i didnt have to think before clicking 5 stars”

“Really pleased with order and service. I’ve uploaded a video to my YouTube unboxing the coin to show how well packed it was. You can watch it here: https://youtu.be/UkXpbGyzJyo”

“Never had a bad deal with Chards, realistic prices, cheap postage and great packaging, you cannot go wrong with this company, they will give you a great service. Highly recommended.”

“I found that Chards was the dealer offering coins at the best rates , the coins I ordered were delivered promptly and would not hesitate to make future purchases.”

“I have used chards for many years and have never had a bad experience from them, I buy mainly coins and Chard's prices are very competitive with other coin dealers. Their deliveries are always on time, and delivery charges are fair.I highly recommend Chards to anyone who want quality coins at a fair price.”

“As ever, my 'go to' place for the best gold coin prices and reliable service. Thank you.”

“super book”

“Fabulous service thank you so much. I was kept well informed at all times and my coin arrived promptly and safely.”

“I was very satisfied with the level of communication, timely delivery, and quality of the products that I received. I will be pleased to use your services again in the future”

“Excellent service from start to fulfilment ”

“Great little Gem in the North West. I had an issue with emails (my end), contacted Chards, their customer service couldn't have been anymore helpful. They contacted me by phone when my order was being delivered (email issue). They do look after you, product was well packaged, clearly labelled and keep you informed of your transaction. Will be using again.”

“Fast delivery and a reasonable price for what I ordered. The only downside was no credit card payment.”