Customer Reviews and Feedback

“very good”

“excellent to deal with quick delivery very happy will definitely be buying more from chards bullion and pritty good priced too thank you ”

“I found my experience with Chards excellent in every way - courteous, prompt and truthful in every way. Thank you.”

“I am happy this is my first experience in investing. Everything ok. I really recommend it.”

“Easy process to order. Received a call from Chards ahead of despatch and all went well thereafter. Couldn’t ask for a better service 10/10”

“Entire process from setting up an online account, ordering and receiving the well packaged items very swiftly was a very positive experience.”

“All fast and easy as always. ”

“Item as advertised and timely delivery”

“Outstanding service, great delivery, would recommend unreservedly.”

“Great experience – from a well-structured and responsive web site, through to notifications and delivery of excellent products. The reason I have purchased numerous types of Silver coins from Chards over the past few months, and will continue to do so going forward. ”

“Sovereign delivered quickly and in anonymous packaging, all good.”

“Excellent service and very reasonably priced items. ”

“emailed me when item was available; prompt delivery”

“excellent company”

“2nd purchase, quick, easy and as expected. A+”

“An impressive and professional business. The team at Chards went out of their way to ensure the pre-arranged despatch time would coincide with my availability to receive the item. I have no o hesitation in highly recommending Chards to past and future clients. Special thanks to Robyn and Mandi for perfect communications.”

“Good price, communication, and delivery”

“Fast delivery, very well packed, cute box that the coins come in, would highly recommend”

“All as expected and good communication and delivery times.”

“Excellent service, will definantly be doing more business with Chards.”

“Excellent customer service ”

“Easy to order, good updates and staff helpful.”

“Trusted people to deal with as usual.”

“A pleasure to deal with as ever, 100% bonafide company ”

“ Everything was done smoothly”

“Excellent and professional service, have dealt with Chard for many years and they are brilliant.”

“Excellent customer service and delivery, fair price in comparison to other gold dealers.”

“Very good company to deal with professional.”

“Good customer service from Robyn and most importantly the price was right, cheapest around. Will definitely purchase again ”

“Definitely 5 stars. Thanks for looking after my recent transactions. And good to meet some of you at the London Coin Fair.”

“Excellent and speedy service”

“Easy to deal with.”

“Excellent service.”

“As described. Very good communication. A bit long waiting for stock. I mentioned the refund of money can be made, I am happy about that, Chards said 'please, be patient and wait for stock'.”

“Very pleased with the help and assistance received from the staff.”

“My order was securely packed, delivered on time and I was highly delighted with the quality ,price and appearance of my order, wonderful, I would have no problem in ordering again from this company”

“Prompt response to an email enquiry, good value, placed order and delivered promptly well packed”

“Very pleased with the overall service ”

“ Excellent service, first class, I will definitely be using Chards again. ”

“all as advertised everything went well”

“Chards did a great job to keep me informed regarding my order which was delayed. Always a simple and straightforward company to deal with and in my experience always the best value.”

“Good service and a little cheaper than other bullion dealers. ”

“A very smooth and easy experience with very knowledgable staff. Priced at the low end of most online bullion dealers a strong high end level of service and quality is delivered. Highly recommended.”

“Very good coin and good packaging ”

“very professional to deal with. ”

“Great products at really competitive prices.”

“Excellent service, highly recommend.”

“Very happy with the service, delivery was on time in secure package. Will definitely order from Chards again.”

“First time I had used them, but happy with service. What I wanted to order was out of stock, which I was informed of and given other options. I choose to wait and received a phone call when myorder was ready to say it would be dispatched and when it would arrive.”

“Excellent service and brilliant product! ”

“Great service, kept up to date by email and delivered as promised”

“Excellent service from start to finish thankyou.. will use again ”

“Good Price. Quality Coins.”

“Good service ”

“Outstanding customer service from beginning to end. ”

“Great price, bullion came with no defects and regular updates on shipping. 10/10.”

“As usual a great product and professional service at a competitive rate ”

“Very good service ”

“Fantastic customer experience from ordering to receiving my 1oz gold queens beasts completer coin. I was given a delivery date and tracking provided. Wish I’d known of Chards before I used Royal Mint who didn’t provide tracking and lost one of my orders. Another order which they didn’t provide tracking for or a delivery date to my horror was left by courier on my doorstep, it had nearly £5K worth of coins in it. I will definitely be using Chards from now on. Thanks for a fantastic service.”

“very pleased with my recent purchase, good prompt service and secure delivery, look forward to doing further business with Chards.”

“Extremely helpful staff who gave me exact information on purchasing procedures. Prompt delivery with very good communications by email.”

“Delivered quickly ”

“Excellent service, kept informed of my order status. Will be back.”

“Would recommend Chards to anyone wishing to buy precious metals. Competitive prices, easy ordering and quick delivery.”

“Excellent service and delivery”

“Happy with my experience with Chards. Very helpful customer service representative. Will certainly return in future.”

“Excellent service and products ”

“Excellent service, low premiums and fast delivery.”

“Good site, easy to use and good price.”

“Definitely best value £ per gram of Gold on the net. Presentation-wise however, I was disappointed that after spending over £6,600.00 on the purchase of 5 coins, Chards seemed unable to afford the few pence it would have costed to encapsulate those same coins!!! As for everything else, including the courtesy of its staff, full marks.”

“very helpful and curtiouse”

“Excellent service, advice and delivery especially from my contact on the day Mandy. Thank you all at Chards, sure we will do more business in the future.”

“First time purchase found the whole process 1st class ”

“Easy to navigate website. Very efficient delivery within just a few days. It’s the second purchase from Chards and both occasions have been perfect, no issues. And really happy with the products. Thank you. ”

“Excellent service, good prices, value for money and great delivery”

“Website was easy to navigate and ordering my items was pretty straight forward. Delivery was as advised. Overall very pleased with my experience of this company.”

“Slight delay on order, efficiently and courteously resolved in one phone call. Usual best value deal available on line. Recommended.”

“Excellent service and the lowest prices compared with other UK bullion suppliers.”

“I have used Chards before and I never had a problem. The only reason I gave them four stars on this occasion as opposed to five is that one of the coins I ordered was a sovereign and I was disappointed with its relief, its was not a good one and was very shallow.”

“Excellent service”

“Easy and reliable website, helpful by phone too. A very straightforward transaction.”

“The Customer Service I have experienced making purchases with Chards has been exceptional. Staff are so prompt and considerate of customers, they are a pleasure to deal with. I was delighted when they of contacted me with an even better deal that I was indeed interested in. All aspects of purchasing through Chards has been first class. ”

“ I am pleased to confirm Chards provides an excellent service with best competitive prices, fast delivery in secure package, arriving when it says it will. once again very satisfied with my purchase and will continue to use Chards as my first choice.”

“All very smooth. I would liked to send the coin to a different address to mine as it was a gift but try as I might, there was no way of doing it despite the form listing billing and delivery addresses separately.”

“Very competatiive prices, and good communications. Please With my purchases ”

“Excellent service”

“I’ve had nothing but excellent service using Chards online, and this order was no different.”

“Excellent service. The order arrived promptly and was well packaged. I have used this firm before and will unhesitatingly use again.”

“Been using Chards for a number of years now, top class service, good prices, I don’t have to shop around anymore because I know I’m getting value for money from a trustworthy company ”

“Brilliant, friendly and informative I recently started ordering from these guys and the delivery is fast, the products are premium quality and will continue to shop with them. Highly recommended.”

“It was packaged so well. Chards is a company that takes pride in it's packaging and will do it well to prevent damages during the trip. Companies such as Baird and Co or Royal Mint do not compare to Chards level of effort. And you get the added bonus of cheaper prices with Chards compared to the Royal Mint.”

“An excellent set of coins beautifully presented, purchased for an 18th birthday present. Extremely well packaged, delivery when stated and communication every step of the way. Would certainly purchase from this company again. Thank you.”

“Great. Good communication and competitive priced products”

“Excellent service and company ”

“Great service and quick delivery”

“So pleased a friend recomended Chards to me. Each transaction has been a pleasant experience. Jim Naulty.”

“Having made several purchases with Chards I have been extremely satisfied with the quality and service provided and will continue to use them in the future”

“Easy to purchase what I wanted. Prompt service and purchase arrived quickly ”

“items arrived promptly, well packaged, and in perfect condition. Excellent service.”

“Excellent service.”

“Great company, great comms. Well packaged and arrived quickly. Whats not to like :)”

“I always receive excellent customer service from Chards. I would not trust going elsewhere and nor would I want to. I always recommend them to friends and family!”

“. ”

“Excellent as always, your customer service is brilliant. Thank you so much.”

“excellent service , very helpful, recommended ”

“Excellent Service. Informative from start to finish. A trustworthy company in my opinion.”

“First class service. Best prices., Helpful staff.”

“Great to deal with and great on price highly recommend. ”

“very quick delivery first class ”

“Very pleased with the prompt delivery. Coins were just as described. thank you.”

“First class service and delivery.”

“Likedwebsite.Promptdelivery.Pleasedwithcoins.Willuseagain.”

“excellient”

“I am very happy with the service you provide”

“Excellent service”

“Received my item with no trouble”

“expected good service by reputation and received it.”

“Excellent customer service and very helpful in processing my order so quickly and efficiently.”

“Great service .Chards are a reliable company.”

“All fine, delivered on date indicated. Thanks.”

“Everything was on time and in good condition, great service. ”

“Top class company. Very professional sales arrangements and safe guards in place when making transactions. Great communication from staff and notifications when items are in stock, or about to be posted.”

“Excellent reliable service in troubled and confusing times.”

“I had some complications with an order and the customer service was absolutely brilliant. Very impressive when you consider what good value they offer. Highly recommend. ”

“My order is always very efficiently processed. Thank you!”

“Always great. ”

“Perfect no problems thanks ”

“Quick & easy process ”

“Spot on service”

“Excellent communication and a competitively-priced product; would certainly use Chard again for future investment.”

“Very good indeed, well happy with this company, will be back”

“Very good price compared to other dealers with lower premiums, Fast delivery and good updates.”

“Very good service always on time with postage and website easy to use.”

“Excellent in all departments top draw service ”

“Pleased with these ice and ease of telephone contact to sort out queries Thank you ”

“I'm happy with the service, I was kept informed throughout.”

“Very courteous and helpful. Payment and delivery was straightforward.”

“Excellent service, competitive pricing. 5 stars. ”

“Excellent service. Kept updated throughout ”

“good profesional service competent and precise ”

“Excellent service, as always”

“Very efficient supply with good customer support when needed, highly recommended.”

“A good, competitive price, easy ordering process and prompt delivery of item as described. Great.”

“Excellent updates throughout the purchase, speedy delivery, product packaged well and a saving, like for like, compared to the RM.”

“5 Star - This was the first time I have used Chards, I received excellent customer service throughout and was kept informed at every stage, package arrived on the day and time advised. Thank You for your assistance. David Bilton - North Yorkshire”

“Excellent service and consumer friendly website. Would highly recommend.”

“great communication great service great price great company”

“Great service, and good choice of stock.”

“Delighted with the coins, the prices and the service. Excellent company to do business with.”

“Fast, reliable and great service.”

“I had to wait a short time for items to arrive in stock but I was updated regularly regarding my purchase. Items arrived in excellent condition.”

“Excellent, great comms & good value! ”

“Always a pleasure. The perfect antidote to Amazon.”

“Good product, good service”

“Some difficulty getting sales staff to reply to my emails . Ok in the end and good service, excellent delivery. Thanks MLD”

“Can’t wait to buy again! ”

“Excellent service from Chards, 5 stars”

“Absolutely no issues. This was my first time with Chards. I will not hesitate using them again.”

“Very efficient. Friendly and professional. ”

“Excellent service great coin thank you”

“Excellent service. ”

“Got what I wanted at a good price. Items well packaged & delivery in good time. There is a but though: why does the website site make it very difficult to discover delivery charges & ways to pay? You can only find this out on the checkout page. As no credit cards are accepted, future purchases will be limited & combined to save on delivery.”

“Great company to do business with ”

“Very efficient”

“Thank you for all your help and advice Bhumika, it's very much appreciated.”

“Always 5 star.”

“Admin and delivery excellent.”

“If you are looking to invest in gold or silver then look no further than chards friendly staff very helpful and quick delivery ”

“I was initially a little apprehensive about ordering on line but now having done so on several occasions with Chards I would have no hesitation of doing so again in the future. I found the service fast, efficient and when I had a query the phone was answered promptly and someone always rang back within a couple of hours. As a result I now have absolute confidence in the service offered by Chards and would recommend them to anybody thinking of buying coins or bullion. Andy Bates. ”

“Great service and competitive prices. You guys are a freebie away from being my new go to bullion merchants. ”

“All good - Quick delivery if your product is in stock. Will be back for more.”

“Brilliant service - Thanks Hilary!. Requested to purchase an item following a stock alert however by the time I got through the item was sold, second time this has happened!. Hilary went above and beyond checking stock and identified a potential replacement due in the next day. Received a follow up call the next day and a linked email to complete purchase. Very pleased- Thank you”

“I like the customer service and communication and easy way to buy Thanks ”

“All good”

“Great Service!”

“EASY TROUBLE FREE TRANSACTIONS QUALITY ITEMS”

“Excellent service, placed a pre-order and was kept up-to-date every step of the way by email and even received a phone call just before my items were due to be dispatched which I thought was nice. Felt good to be treated as a valued customer rather than just another customer which is rare these days.”

“Everything went well and as promised. I had only slight little worry through the buying process that could be easily rectified in my opinion. When I received the parcel from the Royal Mail special delivery I was about 96 present sure that the parcel wasn't in any way tampered. I mean opened and resealed. And it wasn't. I think having a picture sent to me of how the parcel is packaged would look like would reassure more or maybe some Chards well sealing tape that is put on a critical package points. Other than that I can't fault it. Good price. Good service.”

“Sensibly priced, excellent delivery experience with good communication. ”

“The sovereign arrived safe and well. The only issues was the plastic protective bubble was open. Fortunately the coin appears to be unaffected, hence the 4 star review.”

“Surprised how easy this transaction was! ”

“Fast delivery and good price”

“Excellent product, excellent price, excellent service.”

“Excellent”

“Although the items I bought were initially out of stock, Chards kept me up to date with the progress of my order. I have bought gold from Chards three times and find their prices very competitive and I shall continue to buy gold from them in the future.”

“Excellent ”

“Fantastic customer service. Great range of metals. Quick delivery. What more could you ask for. ”

“Very pleased with my order came Very quickly and secure service would recommend to all that are interested in a long term investment can't go wrong. ”

“Excellent service very pleased ”

“Excellent service 👍”

“Great”

“A good quality service”

“ex service service”

“Excellent as always ”

“Good prices compared to other dealers, quick delivery - happy customer! ”

“Always a pleasure doing business with these guys. Excellent service and customer care. Highly recommended 5*+”

“Great. Fast and friendly service from Chards again. They kept me informed throughout. All ata very competitive price. 5 Stars.”

“Excellent service.”

“All went smoothly, arrived as expected and in good time.”

“Despite their being manically busy, Chards responded rapidly to questions and emails. They also trade at a considerably lower margin than many competitors so represent very good value for money. (This is probably why they're so busy). Product are first rate. (Bullion coins that look like UNC).”