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Customer Reviews

UK Bullion Dealer of the Year

After checkout customers are invited to leave a review. If you as the customer accept, you rate the business on a scale from 1-5 stars then provide a text description. We endeavour to receive good reviews, occasionally we may fall short of customer expectations and receive a negative one. We never delete a fair review, even if it is negative, and will always act upon feedback to constantly improve our service to you.

Our Harrowside Showroom

Robert R
“The cases were excellent,”
2 years ago
Brian R
“Good value for money . Ultra-fast delivery. A very pleasant experience.”
2 years ago
Andrew S
“Excellent service, always very helpful & professional”
2 years ago
C. D.
“Very Good, Fast Delivery, Excellent Service, Would Highly Recommend. Thank you very much.”
2 years ago
Oliver B
“Great product and delivered on the agreed date. Very happy ”
2 years ago
Darren B
“Very good customer service and arrived on time, Thanks”
2 years ago
Barry O
“Easy to order items Quick delivery Good service on tracking items Only slight problem was that if you pay by card then your billing address is were you order is sent to, and I wanted delivered as a surprise present,”
2 years ago
David P
“My first time purchase from Chards was Wonderful, the item was delivered in Excellent time, It was as described, My Overall rating is 5 ***** , I would highly recommend buying from Chards, I most definetly will be buying more items from Chards, I am very pleased with my Purchase, ”
2 years ago
Malcolm M
“Hello Chards we’re brilliant at get my ordered item delivery to me and they informed me at every step over my order Great to deal with with be using again.”
2 years ago
William T
“Overall very happy with the purchase. Good comms, delivery within quoted timeframe and quality product.”
2 years ago
Waseem S
“Service and advice given was first class.Would definitely buy again.”
2 years ago
Margaret W
“5 stars”
2 years ago
Antony C
“Friendly and professional service. Will buy again! ”
2 years ago
Jeanette S
“Pleased with the quality good price prompt delivery ”
2 years ago
CLIFF T
“Would have been top star except for delay to registration caused by new kyc rules.”
2 years ago
Winston
“I’m from the US and this was my first purchase from overseas. I couldn’t find the gold Churchill medal I wanted anywhere in the states. Chards delivered my medal exactly as it was pictured and described in precisely the time they said it was likely to take - 7 working days. Thank you!”
2 years ago
Mr Kasunmu
“I was in a tight spot desperately looking for a specific item. Chards came through; very reasonable prices and 1st class delivery”
2 years ago
Adrian
“I’m very happy with my experience with CHARDS and I’m looking forward to purchasing from again, thank you ”
2 years ago
A S
“Excellent prompt service. ”
2 years ago
Andy T
“Fast delivery, item as requested”
2 years ago
Lucy C
“Excellent prompt delivery. Thankyou, I would use Chards again.”
2 years ago
Alexander F
“More than happy with all items purchased”
2 years ago
Anish P
“Well packaged. Slightly longer delivery time than I would have expected online, but would definitely use again.”
2 years ago
Oliver S
“Prompt delivery, good prices, good quality, easy and straightforward to order.”
2 years ago
Gary W
“Top Service.Will be back to buy again.Many thanks”
2 years ago
Phillipa J
“Great service ”
2 years ago
Rachel S
“Transaction went smoothly but it would be good if the customer support team were trained to answer simple questions instead of having to wait for someone to return my calls.”
2 years ago
Andrew G
“I was impressed with the stock availability, ease of purchase and shipping process. I would recommend and use again. I would have given the review 5 stars if the coins I bought had been shipped in the tube they are supplied in (Royal Mint).”
2 years ago
Keith C
“Very good service. Quick delivery. Customer service was excellent. A company I would highly recommend.”
2 years ago
Name withheld
“I don't shop around for the lowest prices. For me, knowing that the coins are genuine outweighs all other considerations. That's why Chards is the only UK coin dealer I would buy my coins from. Years ago (pre-2000), an old timer told me that Lawrence Chard would never let a counterfeit coin pass through his shop. I may even have chatted with him myself before buying my first gold sovereigns when they were £67 each. The man said he had recently returned a coin from a large (unnamed) dealer because it wasn't genuine. I felt very reassured by this and I'm sure their reputation is still intact. Mind you, I had also invested £70 in a Fisch coin checker so I could do my own verification, and yes, all the sovereigns I bought from Chards were genuine. Lesley there now tells me all the Chard staff are experienced in checking for genuine coins and that they have "a Niton Testing Xray machine that tests the precious metal contact [sic] of a coin".”
2 years ago
Gareth E
“Found all your staff very helpful & professional .Made the experience easier ,will use this company again . Thanks Gaereth ”
2 years ago
David E
“Online ordering was easy to use , communications were good and the items arrived quickly and on time. Excellent service.”
2 years ago
Alan G
“Excellent and thanks ”
2 years ago
Emma M
“Great service. Highly recommend.”
2 years ago
Jeffrey M
“Good service. Fast delivery. ”
2 years ago
David P
“Fast excellent service, the order was rapped well and delivered fast. Will buy again, just try them out.”
2 years ago
John L
“Excellent ”
2 years ago
Anthony G
“😊”
2 years ago
Justin
“Straightforward and easy to use service with support available too.. helpful for this first time buyer”
2 years ago
Mark R
“Very happy with the service provided and item arrived when expected.”
2 years ago